{"id":247149,"date":"2022-02-24T14:11:33","date_gmt":"2022-02-24T03:11:33","guid":{"rendered":"https:\/\/wordpressmu-445474-1448867.cloudwaysapps.com\/?page_id=247149"},"modified":"2022-12-02T11:20:34","modified_gmt":"2022-12-02T00:20:34","slug":"customer-strategy","status":"publish","type":"page","link":"https:\/\/wordpressmu-445474-1448867.cloudwaysapps.com\/what-we-do\/customer-strategy\/","title":{"rendered":"Customer Strategy"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ _builder_version=”4.15″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ disabled_on=”on|on|off” _builder_version=”4.15″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.15″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.15″ _module_preset=”default” global_colors_info=”{}”]

Customer Strategy: Put people at the core of your business<\/h1>[\/et_pb_text][et_pb_text _builder_version=”4.15″ _module_preset=”default” text_line_height=”1.7em” global_colors_info=”{}”]Map thinking to your customer engagement strategy and tailor your strategy development process to enhance clarity, confidence and consensus. \n \nDevise a strategy to advance interactions and create successful relations between your employees and customers to benefit all stakeholders. [\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIzNzE4OSJ9fQ==@” button_text=”Get started” button_alignment=”left” button_alignment_tablet=”center” button_alignment_phone=”center” button_alignment_last_edited=”on|tablet” _builder_version=”4.9.7″ _dynamic_attributes=”button_url” _module_preset=”14e82aa9-8733-4341-af5f-04ed7468f795″ locked=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ disabled_on=”on|off|off” _builder_version=”4.15″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/wordpressmu-445474-1448867.cloudwaysapps.com\/wp-content\/uploads\/2022\/02\/shutterstock_1463264939_customer-strategy-scaled.jpeg” alt=”Customer Strategy” title_text=”Customer Strategy” align=”center” disabled_on=”on|on|off” _builder_version=”4.15″ _module_preset=”default” border_radii=”on|7px|7px|7px|7px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”sfdgsdfgsdfgdsf” _builder_version=”4.15″ _module_preset=”d1a5022f-a588-4440-a207-e883027f9244″ background_color=”RGBA(0,0,0,0)” custom_margin=”-23px|||||” custom_padding=”54px||54px||false|” custom_padding_tablet=”” custom_padding_phone=”||0px||false|false” top_divider_height=”50px” top_divider_flip=”vertical|horizontal” bottom_divider_height=”30px” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.15″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.15″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.15″ _module_preset=”default” global_colors_info=”{}”]

Understanding consumer behaviour<\/h2>\n

Having a customer strategy means putting each individual customer at the centre of your business. As everyone has their own Thinking Styles\u2122, it\u2019s important to develop an understanding of consumer behaviour so you can tailor your strategy and teams to drive customer satisfaction.<\/p>\n

Utilising Whole Brain\u00ae Thinking<\/a> and the HBDI\u00ae<\/a> empowers managers and HR professionals with the insights required to take action immediately and influence genuine relationships.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.15″ _module_preset=”default” top_divider_color=”#FFFFFF” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row disabled_on=”off|off|off” _builder_version=”4.15″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.15″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.15″ _module_preset=”default” global_colors_info=”{}”]

A devised customer strategy allows you to:\n<\/span><\/h4>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ disabled_on=”off|off|off” _builder_version=”4.15″ _module_preset=”default” custom_margin_tablet=”” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.15″ _module_preset=”default” custom_css_main_element=”margin-bottom:50px;” global_colors_info=”{}”][et_pb_image src=”https:\/\/wordpressmu-445474-1448867.cloudwaysapps.com\/wp-content\/uploads\/2021\/12\/customer-experience-feedback@2x.png” alt=”Ensure customer satisfaction” title_text=”Ensure customer satisfaction” align=”center” show_bottom_space_tablet=”” show_bottom_space_phone=”off” show_bottom_space_last_edited=”on|phone” _builder_version=”4.15″ _module_preset=”default” custom_margin_tablet=”” custom_margin_phone=”50px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”Team Effectiveness” _builder_version=”4.15″ _module_preset=”default” header_6_font=”Elegant Icons||||||||” global_colors_info=”{}”]

Ensure customer satisfaction<\/h4>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.15″ _module_preset=”default” custom_css_main_element=”margin-bottom:50px;” global_colors_info=”{}”][et_pb_image src=”https:\/\/wordpressmu-445474-1448867.cloudwaysapps.com\/wp-content\/uploads\/2021\/12\/department-finance@2x.png” alt=”Increase sales and profitability” title_text=”Increase sales and profitability” align=”center” show_bottom_space_tablet=”” show_bottom_space_phone=”off” show_bottom_space_last_edited=”on|phone” _builder_version=”4.15″ _module_preset=”default” custom_margin_tablet=”” custom_margin_phone=”50px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”Leadership Development” _builder_version=”4.15″ _module_preset=”default” link_option_url=”https:\/\/drive.google.com\/file\/d\/0B0M3TMUrppl6MHBoN1RsOXRLMUE\/view?usp=sharing&resourcekey=0–rK-OzGPN-1bteiHQeEbxQ” link_option_url_new_window=”on” global_colors_info=”{}”]

Increase sales and profitability<\/h4>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.15″ _module_preset=”default” custom_css_main_element=”margin-bottom:50px;” global_colors_info=”{}”][et_pb_image src=”https:\/\/wordpressmu-445474-1448867.cloudwaysapps.com\/wp-content\/uploads\/2021\/05\/deal-hand-shake@2x.png” alt=”Foster loyalty” title_text=”Foster loyalty” align=”center” show_bottom_space_tablet=”” show_bottom_space_phone=”off” show_bottom_space_last_edited=”on|phone” _builder_version=”4.15″ _module_preset=”default” custom_margin_tablet=”” custom_margin_phone=”50px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”Communication” _builder_version=”4.15″ _module_preset=”default” link_option_url=”https:\/\/drive.google.com\/file\/d\/1DViyD0OwQ_NA3tljrDOu8xtaIwlv1jWN\/view?usp=sharing” link_option_url_new_window=”on” global_colors_info=”{}”]

Foster loyalty<\/h4>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.15″ _module_preset=”default” custom_css_main_element=”margin-bottom:50px;” global_colors_info=”{}”][et_pb_image src=”https:\/\/wordpressmu-445474-1448867.cloudwaysapps.com\/wp-content\/uploads\/2021\/07\/teamwork@2x.png” alt=”Build valuable relationships” title_text=”Build valuable relationships” align=”center” show_bottom_space_tablet=”” show_bottom_space_phone=”off” show_bottom_space_last_edited=”on|phone” _builder_version=”4.15″ _module_preset=”default” custom_margin_tablet=”” custom_margin_phone=”50px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”Sales & Marketing” _builder_version=”4.15″ _module_preset=”default” link_option_url=”https:\/\/youtu.be\/uCVVswkBbQ4″ link_option_url_new_window=”on” global_colors_info=”{}”]

Build valuable relationships<\/h4>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”sfdgsdfgsdfgdsf” _builder_version=”4.15″ _module_preset=”d1a5022f-a588-4440-a207-e883027f9244″ background_color=”RGBA(0,0,0,0)” custom_margin=”-23px|||||” custom_padding=”54px||54px||false|” custom_padding_tablet=”” custom_padding_phone=”||0px||false|false” top_divider_height=”50px” top_divider_flip=”vertical|horizontal” bottom_divider_height=”30px” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.15″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.15″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.15″ _module_preset=”default” global_colors_info=”{}”]

Develop a customer strategy<\/h2>\n

Happy employees make for happy customers. Utilising the Whole Brain\u00ae Thinking<\/a> model enables you to devise teams within the workplace that value cognitive diversity, which is then reflected with exceptional service to each individual customer.<\/p>\n

At Herrmann, we empower employees and HR professionals to use Whole Brain\u00ae Thinking<\/a> to ensure a real and lasting impact with positive and memorable employee and customer interactions.<\/p>\n

Discover the following resources to develop a customer strategy in your business:<\/p>[\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIzOTY5NSJ9fQ==@” button_text=”View all resources” button_alignment=”left” button_alignment_tablet=”center” button_alignment_phone=”center” button_alignment_last_edited=”on|tablet” _builder_version=”4.10.8″ _dynamic_attributes=”button_url” _module_preset=”14e82aa9-8733-4341-af5f-04ed7468f795″ locked=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.15″ _module_preset=”default” global_colors_info=”{}”][et_pb_slider arrows_custom_color=”#214263″ dot_nav_custom_color=”#214263″ _builder_version=”4.15.1″ _module_preset=”default” header_font_size=”20px” custom_margin=”|0px||0px|false|false” custom_padding=”|0px||0px|false|true” hover_enabled=”0″ custom_css_slide_description=”padding-top: 20px;” custom_css_slide_image=”padding: 0px;||margin:0px;” border_radii=”on|7px|7px|7px|7px” border_radii_image=”on|7px|7px|7px|7px” global_colors_info=”{}” dot_nav_custom_color__hover_enabled=”off|hover” dot_nav_custom_color__hover=”#2CC3F0″ sticky_enabled=”0″][et_pb_slide heading=”Whitepaper” url_new_window=”on” image=”https:\/\/wordpressmu-445474-1448867.cloudwaysapps.com\/wp-content\/uploads\/2021\/06\/White-Paper-How-To-Get-More-ROI-2021_Page_1.jpg” _builder_version=”4.15.1″ _module_preset=”default” header_font=”||||||||” header_text_color=”#214263″ header_font_size=”20px” body_text_color=”#214263″ background_color=”RGBA(0,0,0,0)” background_enable_color=”on” background_enable_image=”off” custom_button=”on” button_text_color=”#214263″ width=”100%” max_width=”85%” link_option_url=”https:\/\/engage.herrmannsolutions.asia\/ROI-WP-Download” link_option_url_new_window=”on” hover_enabled=”0″ custom_css_slide_title=”padding-top: 0px ;” custom_css_slide_image=”margin-bottom: 0px;” global_colors_info=”{}” sticky_transition=”on” alt=”White Paper – How To Get More ROI” title_text=”White Paper – How To Get More ROI” sticky_enabled=”0″]

How to get more ROI\u2122: return on intelligence<\/p>[\/et_pb_slide][et_pb_slide heading=”Whitepaper” url_new_window=”on” image=”https:\/\/wordpressmu-445474-1448867.cloudwaysapps.com\/wp-content\/uploads\/2021\/06\/White-Paper-93-Percent-of-Fortune500-2021_Page_1.jpg” _builder_version=”4.15.1″ _module_preset=”default” header_font=”||||||||” header_text_color=”#214263″ header_font_size=”20px” body_text_color=”#214263″ background_color=”RGBA(0,0,0,0)” background_enable_color=”on” background_enable_image=”off” custom_button=”on” button_text_color=”#214263″ width=”100%” max_width=”85%” link_option_url=”https:\/\/engage.herrmannsolutions.asia\/Fortune-500-WP-Download” link_option_url_new_window=”on” hover_enabled=”0″ custom_css_slide_title=”padding-top: 0px ;” custom_css_slide_image=”margin-bottom: 0px;” global_colors_info=”{}” sticky_transition=”on” alt=”White Paper – Fortune 500″ title_text=”White Paper – Fortune 500″ sticky_enabled=”0″]What do 93% of the top 100 Fortune 500 listed companies know that the other 7% don’t?[\/et_pb_slide][\/et_pb_slider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.15″ _module_preset=”d1a5022f-a588-4440-a207-e883027f9244″ background_color=”#f6f9fc” background_enable_image=”off” background_size=”initial” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.15″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.15″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.15″ _module_preset=”default” global_colors_info=”{}”]

Check out the latest trends in Customer Strategy<\/h2>\n

Assisting with customer strategy is something we have specialised in with businesses around the globe for decades. Check out some of our most popular articles to help you achieve better results.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ disabled_on=”on|on|on” _builder_version=”4.15″ _module_preset=”default” disabled=”on” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.15″ _module_preset=”default” global_colors_info=”{}”][et_pb_blog posts_number=”1″ include_categories=”39″ show_author=”off” show_categories=”off” show_pagination=”off” _builder_version=”4.15″ _module_preset=”default” header_level=”h4″ header_font_size=”18px” background_color=”#FFFFFF” height=”500px” custom_padding=”|||0px|false|false” custom_css_title=”padding:0px 10px 0px 10px;” custom_css_content=”padding:0px 10px 20px 10px;” custom_css_post_meta=”padding:10px 10px 0px 10px;” border_radii_fullwidth=”on|7px|7px|7px|7px” border_color_all_fullwidth=”RGBA(0,0,0,0)” box_shadow_style=”preset3″ global_colors_info=”{}” transform_styles__hover_enabled=”on|hover” 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Customer Strategy: Put people at the core of your businessMap thinking to your customer engagement strategy and tailor your strategy development process to enhance clarity, confidence and consensus. Devise a strategy to advance interactions and create successful relations between your employees and customers to benefit all stakeholders. Understanding consumer behaviour Having a customer strategy means […]<\/p>\n","protected":false},"author":37,"featured_media":0,"parent":239156,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"_links":{"self":[{"href":"https:\/\/wordpressmu-445474-1448867.cloudwaysapps.com\/wp-json\/wp\/v2\/pages\/247149"}],"collection":[{"href":"https:\/\/wordpressmu-445474-1448867.cloudwaysapps.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wordpressmu-445474-1448867.cloudwaysapps.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wordpressmu-445474-1448867.cloudwaysapps.com\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpressmu-445474-1448867.cloudwaysapps.com\/wp-json\/wp\/v2\/comments?post=247149"}],"version-history":[{"count":0,"href":"https:\/\/wordpressmu-445474-1448867.cloudwaysapps.com\/wp-json\/wp\/v2\/pages\/247149\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/wordpressmu-445474-1448867.cloudwaysapps.com\/wp-json\/wp\/v2\/pages\/239156"}],"wp:attachment":[{"href":"https:\/\/wordpressmu-445474-1448867.cloudwaysapps.com\/wp-json\/wp\/v2\/media?parent=247149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}